.page-faq {
  --faq-ink: var(--c-blue-ink);
  --faq-rail: var(--c-blue);
  --faq-rule: rgba(217, 162, 39, 0.55);
  background: var(--c-snow);
  color: var(--faq-ink);
  overflow-x: hidden;
}

.page-faq [id] {
  scroll-margin-top: calc(var(--header-h-solid) + 28px);
}

.page-faq .hl {
  background: linear-gradient(180deg, transparent 62%, rgba(217, 162, 39, 0.38) 62%);
  font-weight: 700;
  color: var(--faq-ink);
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  position: relative;
  padding: calc(var(--header-h) + clamp(36px, 6vw, 72px)) 0 clamp(44px, 6vw, 72px);
  background:
    radial-gradient(92% 120% at 92% 2%, rgba(23, 138, 126, 0.16), transparent 62%),
    radial-gradient(72% 100% at 0% 0%, rgba(27, 79, 156, 0.13), transparent 58%),
    linear-gradient(180deg, var(--c-snow) 0%, var(--c-cream) 100%);
  border-bottom: 1px solid var(--c-line-soft);
}

.page-faq .faq-hero__grid {
  display: grid;
  gap: clamp(26px, 4.5vw, 52px);
  margin-top: clamp(26px, 4vw, 42px);
}

.page-faq .faq-hero__lead .eyebrow {
  color: var(--c-turq);
}

.page-faq h1 {
  margin: 8px 0 0;
  font-size: clamp(34px, 6.2vw, 58px);
  font-weight: 800;
  letter-spacing: -0.02em;
  line-height: 1.14;
}

.page-faq .faq-hero__lede {
  max-width: 46ch;
  margin: 18px 0 0;
  font-size: clamp(16px, 1.6vw, 18px);
  line-height: 1.8;
  color: var(--ink-soft);
}

.page-faq .faq-hero__actions {
  margin-top: 26px;
}

.page-faq .faq-hero__aside {
  padding: 22px 20px 24px;
  border-radius: var(--r-lg);
  background: #fff;
  border: 1px solid var(--c-line-soft);
  box-shadow: var(--shadow-1);
}

.page-faq .faq-hero__aside-title {
  margin: 0;
  font-size: 13px;
  font-weight: 800;
  letter-spacing: 0.08em;
  color: var(--c-rock);
}

.page-faq .faq-jump {
  list-style: none;
  margin: 14px 0 0;
  padding: 0;
  display: grid;
  gap: 9px;
}

.page-faq .faq-jump a {
  display: block;
  padding: 12px 14px;
  border-radius: var(--r-sm);
  background: var(--c-cream);
  border-left: 3px solid var(--c-blue);
  color: var(--faq-ink);
  text-decoration: none;
  font-size: 14.5px;
  font-weight: 600;
  line-height: 1.5;
  transition: background 0.18s var(--ease), transform 0.18s var(--ease),
    border-color 0.18s var(--ease), box-shadow 0.18s var(--ease);
}

.page-faq .faq-jump a:hover,
.page-faq .faq-jump a:focus-visible {
  background: #fff;
  transform: translateX(4px);
  border-left-color: var(--c-gold);
  box-shadow: var(--shadow-1);
}

/* ---------- 章节 ---------- */
.page-faq .section-title {
  margin: 10px 0 0;
  font-size: clamp(24px, 3.4vw, 36px);
  font-weight: 800;
  letter-spacing: -0.02em;
  line-height: 1.24;
}

.page-faq .section-lede {
  max-width: 60ch;
  margin: 16px 0 0;
  font-size: clamp(15px, 1.5vw, 16.5px);
  line-height: 1.8;
  color: var(--ink-soft);
}

/* ---------- 五步流程 ---------- */
.page-faq .step-rail {
  list-style: none;
  margin: 34px 0 0;
  padding: 0;
  display: grid;
  gap: 10px;
}

.page-faq .step-rail > li {
  position: relative;
}

.page-faq .step-pill {
  display: flex;
  align-items: center;
  gap: 14px;
  padding: 13px 20px 13px 14px;
  border-radius: var(--r-pill);
  background: #fff;
  border: 1px solid var(--c-line);
  color: var(--faq-ink);
  text-decoration: none;
  box-shadow: var(--shadow-1);
  transition: transform 0.18s var(--ease), box-shadow 0.18s var(--ease),
    border-color 0.18s var(--ease);
}

.page-faq .step-pill:hover,
.page-faq .step-pill:focus-visible {
  transform: translateY(-4px);
  border-color: var(--faq-rule);
  box-shadow: var(--shadow-2);
}

.page-faq .step-pill__no {
  flex: 0 0 auto;
  display: inline-grid;
  place-items: center;
  width: 34px;
  height: 34px;
  border-radius: 50%;
  background: var(--c-cream);
  color: var(--c-blue);
  font-size: 13px;
  font-weight: 800;
  font-variant-numeric: tabular-nums;
  transition: background 0.18s var(--ease), color 0.18s var(--ease);
}

.page-faq .step-pill:hover .step-pill__no,
.page-faq .step-pill:focus-visible .step-pill__no {
  background: var(--c-gold);
  color: #fff;
}

.page-faq .step-pill__label {
  font-size: 15.5px;
  font-weight: 700;
  letter-spacing: -0.01em;
}

.page-faq .faq-figure {
  margin: 30px 0 0;
  border-radius: var(--r-lg);
}

.page-faq .faq-figure img {
  display: block;
  width: 100%;
  height: auto;
  aspect-ratio: 2.4 / 1;
  object-fit: cover;
}

.page-faq .faq-figure-sq {
  margin: 26px 0 0;
  border-radius: var(--r-md);
}

.page-faq .faq-figure-sq img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
}

.page-faq .step-detail-grid {
  display: grid;
  gap: 16px;
  margin-top: 28px;
  grid-template-columns: 1fr;
}

.page-faq .step-card {
  position: relative;
  padding: 22px 20px 22px 24px;
  border-radius: var(--r-md);
  background: #fff;
  border: 1px solid var(--c-line-soft);
  box-shadow: var(--shadow-1);
  overflow: hidden;
  transition: transform 0.18s var(--ease), box-shadow 0.18s var(--ease);
}

.page-faq .step-card::before {
  content: "";
  position: absolute;
  top: 0;
  bottom: 0;
  left: 0;
  width: 6px;
  background: var(--faq-rail);
  transition: width 0.18s var(--ease);
}

.page-faq .step-card:hover {
  transform: translateY(-4px);
  box-shadow: var(--shadow-2);
}

.page-faq .step-card:hover::before {
  width: 12px;
}

.page-faq .step-card:nth-child(1) { --faq-rail: var(--c-blue); }
.page-faq .step-card:nth-child(2) { --faq-rail: var(--c-turq); }
.page-faq .step-card:nth-child(3) { --faq-rail: var(--c-moss); }
.page-faq .step-card:nth-child(4) { --faq-rail: var(--c-clay); }
.page-faq .step-card:nth-child(5) { --faq-rail: var(--c-gold); }

.page-faq .step-card__no {
  margin: 0;
  font-size: 13px;
  font-weight: 800;
  letter-spacing: 0.08em;
  font-variant-numeric: tabular-nums;
  color: var(--faq-rail);
}

.page-faq .step-card__title {
  margin: 8px 0 0;
  font-size: 17px;
  font-weight: 800;
  letter-spacing: -0.01em;
}

.page-faq .step-card__text {
  margin: 10px 0 0;
  font-size: 14.5px;
  line-height: 1.75;
  color: var(--ink-soft);
}

/* ---------- 非对称图文 + 问答 ---------- */
.page-faq .faq-split {
  display: grid;
  gap: clamp(26px, 4vw, 46px);
}

.page-faq .qa-group {
  --qa: var(--c-turq);
  padding: clamp(20px, 3vw, 30px);
  border-radius: var(--r-lg);
  background: #fff;
  border: 1px solid var(--c-line-soft);
  box-shadow: var(--shadow-1);
}

.page-faq .qa-group--moss { --qa: var(--c-moss); }
.page-faq .qa-group--clay { --qa: var(--c-clay); }
.page-faq .qa-group--gold { --qa: var(--c-gold); }

.page-faq .qa-group__title {
  margin: 0 0 6px;
  padding-left: 18px;
  position: relative;
  font-size: 18px;
  font-weight: 800;
  letter-spacing: -0.01em;
}

.page-faq .qa-group__title::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0.52em;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: var(--qa);
}

.page-faq .qa-item {
  border-top: 1px solid var(--c-line-soft);
}

.page-faq .qa-item:first-of-type {
  border-top: 0;
}

.page-faq .qa-item summary {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  padding: 16px 2px;
  cursor: pointer;
  list-style: none;
  border-radius: 8px;
  font-size: 15.5px;
  font-weight: 700;
  line-height: 1.6;
  color: var(--faq-ink);
  transition: color 0.18s var(--ease);
}

.page-faq .qa-item summary::-webkit-details-marker { display: none; }

.page-faq .qa-item summary::after {
  content: "";
  flex: 0 0 auto;
  width: 8px;
  height: 8px;
  margin-top: 7px;
  border-right: 1.5px solid var(--qa);
  border-bottom: 1.5px solid var(--qa);
  transform: rotate(45deg);
  transition: transform 0.2s var(--ease);
}

.page-faq .qa-item[open] summary::after {
  transform: rotate(-135deg);
}

.page-faq .qa-item summary:hover,
.page-faq .qa-item summary:focus-visible {
  color: var(--c-blue);
}

.page-faq .qa-item__body {
  padding: 0 26px 18px 0;
  font-size: 15px;
  line-height: 1.78;
  color: var(--ink-soft);
}

.page-faq .qa-item__body p {
  margin: 0;
}

/* ---------- 会员权益 ---------- */
.page-faq .tier-grid {
  display: grid;
  gap: 18px;
  margin-top: 34px;
}

.page-faq .tier-card {
  --tier: var(--c-blue);
  position: relative;
  padding: 30px 22px 26px;
  border-radius: var(--r-lg);
  background: #fff;
  border: 1px solid var(--c-line-soft);
  box-shadow: var(--shadow-1);
  overflow: hidden;
  transition: transform 0.18s var(--ease), box-shadow 0.18s var(--ease);
}

.page-faq .tier-card::before {
  content: "";
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 6px;
  background: var(--tier);
  transition: height 0.18s var(--ease);
}

.page-faq .tier-card:hover {
  transform: translateY(-4px);
  box-shadow: var(--shadow-2);
}

.page-faq .tier-card:hover::before {
  height: 10px;
}

.page-faq .tier-card--base { --tier: var(--c-blue); }
.page-faq .tier-card--advance { --tier: var(--c-turq); }
.page-faq .tier-card--prime { --tier: var(--c-gold); }

.page-faq .tier-card__title {
  margin: 16px 0 0;
  font-size: 19px;
  font-weight: 800;
  letter-spacing: -0.01em;
}

.page-faq .tier-card__text {
  margin: 12px 0 0;
  font-size: 15px;
  line-height: 1.78;
  color: var(--ink-soft);
}

.page-faq .tier-card__list {
  list-style: none;
  margin: 18px 0 0;
  padding: 0;
  display: grid;
  gap: 9px;
}

.page-faq .tier-card__list li {
  position: relative;
  padding-left: 20px;
  font-size: 14.5px;
  line-height: 1.65;
}

.page-faq .tier-card__list li::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0.6em;
  width: 8px;
  height: 8px;
  border-radius: 2px;
  background: var(--tier);
}

/* ---------- 排查顺序 ---------- */
.page-faq .fix-list {
  list-style: none;
  margin: 30px 0 0;
  padding: 0;
  border-top: 1px solid var(--c-line-soft);
}

.page-faq .fix-list > li {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 16px;
  padding: 24px 0;
  border-bottom: 1px solid var(--c-line-soft);
}

.page-faq .fix-list__no {
  font-size: 14px;
  font-weight: 800;
  letter-spacing: 0.06em;
  font-variant-numeric: tabular-nums;
  color: var(--c-gold);
  padding-top: 2px;
}

.page-faq .fix-list__title {
  margin: 0;
  font-size: 16.5px;
  font-weight: 800;
  letter-spacing: -0.01em;
}

.page-faq .fix-list__body p {
  margin: 8px 0 0;
  font-size: 15px;
  line-height: 1.78;
  color: var(--ink-soft);
}

/* ---------- 联系客服 ---------- */
.page-faq .contact-block {
  display: grid;
  gap: clamp(24px, 3.5vw, 44px);
  padding: clamp(26px, 4vw, 46px);
  border-radius: var(--r-lg);
  background:
    radial-gradient(90% 130% at 100% 0%, rgba(27, 79, 156, 0.55), transparent 60%),
    var(--c-blue-ink);
  color: var(--on-dark);
}

.page-faq .contact-block .section-title {
  color: #fff;
}

.page-faq .prep-list {
  list-style: none;
  margin: 22px 0 0;
  padding: 0;
  display: grid;
  gap: 12px;
}

.page-faq .prep-list li {
  position: relative;
  padding-left: 26px;
  font-size: 15.5px;
  line-height: 1.7;
  color: rgba(232, 239, 247, 0.92);
}

.page-faq .prep-list li::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0.62em;
  width: 12px;
  height: 2px;
  border-radius: 2px;
  background: var(--c-gold);
}

.page-faq .contact-block__note {
  margin: 20px 0 0;
  font-size: 14.5px;
  line-height: 1.7;
  color: rgba(232, 239, 247, 0.72);
}

.page-faq .contact-block__channels {
  padding: 22px 20px 24px;
  border-radius: var(--r-md);
  background: rgba(251, 251, 248, 0.08);
  border: 1px solid rgba(232, 239, 247, 0.18);
}

.page-faq .contact-block .contact-line {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 10px;
  margin: 0 0 14px;
}

.page-faq .contact-block .contact-line__label {
  font-size: 12.5px;
  font-weight: 700;
  letter-spacing: 0.08em;
  color: rgba(232, 239, 247, 0.66);
}

.page-faq .contact-block .contact-line__value {
  font-size: 15.5px;
  font-weight: 700;
  color: #fff;
  word-break: break-all;
}

.page-faq .contact-block__hint {
  margin: 4px 0 20px;
  font-size: 13.5px;
  line-height: 1.7;
  color: rgba(232, 239, 247, 0.68);
}

/* ---------- 响应式 ---------- */
@media (min-width: 700px) {
  .page-faq .step-detail-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .page-faq .tier-grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
}

@media (min-width: 960px) {
  .page-faq .faq-hero__grid {
    grid-template-columns: 1.55fr 1fr;
    align-items: end;
  }

  .page-faq .step-rail {
    grid-template-columns: repeat(5, minmax(0, 1fr));
    gap: 24px;
  }

  .page-faq .step-rail > li:not(:last-child)::after {
    content: "";
    position: absolute;
    top: 34px;
    left: 100%;
    width: 24px;
    height: 18px;
    border-top: 2px dashed var(--faq-rule);
    border-radius: 0 16px 0 0;
    pointer-events: none;
  }

  .page-faq .step-pill {
    flex-direction: column;
    align-items: flex-start;
    gap: 12px;
    min-height: 120px;
    padding: 18px 16px 20px;
    border-radius: var(--r-md);
  }

  .page-faq .faq-split {
    grid-template-columns: 5fr 7fr;
    align-items: start;
  }

  .page-faq .step-detail-grid {
    grid-template-columns: repeat(5, minmax(0, 1fr));
  }

  .page-faq .contact-block {
    grid-template-columns: 1.35fr 1fr;
    align-items: start;
  }
}

@media (min-width: 1180px) {
  .page-faq .faq-detail-offset {
    padding-left: 0;
  }
}
<<<END>>>